1-Year Quality Warranty

Our 1-year warranty covers manufacturing defects that affect the performance or usability of your gear. This includes:

• Stitching failures - Seams coming apart under normal use
• Material defects - Fabric tears, weave issues, or abnormal wear
• Hardware failures - Broken drawstrings, loops, or reinforcement points
• Zipper malfunctions - On products with zippers
• Color bleeding - Excessive dye transfer not caused by improper washing

If your gear develops any of these issues within 1 year of purchase, we'll replace it or provide a full refund.

Our warranty does not cover:

• Normal wear and tear - Fading, pilling, or general use signs
• Damage from improper care - Not following wash instructions
• Intentional damage - Cuts, burns, or alterations
• Sizing issues - Refer to our sizing guide before ordering
• Cosmetic issues - Minor imperfections that don't affect performance
• Products purchased from unauthorized sellers

For non-warranty issues within 30 days, see our Returns Policy.

Filing a warranty claim is simple:

Step 1: Email us at support@basicsforbjj.com with your order number, clear photos of the defect, and a brief description of the issue.

Step 2: We'll review your claim within 24-48 hours.

Step 3: If approved, we'll send you a prepaid return label (Canadian orders) or return instructions.

Step 4: Ship the item back to us.

Step 5: Receive your replacement or refund.

Most claims are resolved within 7-10 business days from when we receive your item.

Here's what to expect when you file a claim:

• Initial response: Within 24-48 hours
• Claim review: 1-2 business days
• Return shipping: 3-7 business days (depending on location)
• Inspection: 1-2 business days after receipt
• Resolution: Replacement shipped or refund processed immediately after approval

Total time: Most claims are fully resolved within 2-3 weeks.

To keep your warranty valid and extend the life of your gear, follow these care instructions:

Washing:

• Machine wash cold (30C / 86F max)
• Use mild detergent - no bleach or fabric softener
• Wash with similar colors
• Turn inside out to protect graphics and patches

Drying:

• Hang dry recommended
• If using dryer, use low heat only
• Never use high heat - it can damage the fabric

Storage:

• Store clean and completely dry
• Avoid leaving in gym bag for extended periods
• Keep away from direct sunlight when storing

Following these guidelines helps prevent damage and ensures your warranty remains valid.