Fast, Reliable Shipping

We're proud to ship from Canada! Here's what you need to know about Canadian orders:

• FREE shipping on orders over $149 CAD
• Delivery time: 3-5 business days
• Standard shipping: Flat rate for orders under $149
• Tracking: All orders include tracking

Orders are shipped via Canada Post or Purolator depending on your location and order size.

We ship to all 50 US states. Here's what you need to know:

• Delivery time: 5-7 business days
• Shipping cost: Flat rate shipping (calculated at checkout)
• Tracking: All orders include tracking
• Customs: No duties or customs fees for standard orders

Note: Free shipping is currently only available for Canadian orders. US orders are charged a flat shipping rate regardless of order value.

We work hard to get your order out quickly:

• Processing time: 1-2 business days
• Cut-off time: Orders placed before 12pm EST ship same day
• Weekend orders: Processed on the next business day

During sales or high-volume periods, processing may take an additional 1-2 days. We'll always keep you updated if there are any delays.

Stay updated on your order every step of the way:

1. Order confirmation: You'll receive an email immediately after ordering
2. Shipping confirmation: Email with tracking number when your order ships
3. Track online: Click the tracking link in your email to see real-time updates

If you haven't received tracking within 3 business days, please check your spam folder or contact us at support@basicsforbjj.com.

While rare, sometimes issues happen. Here's how we handle them:

Damaged packages:

• Take photos of the damage (packaging and product)
• Email us within 48 hours of delivery
• We'll send a replacement or refund

Lost packages:

• If tracking shows "delivered" but you didn't receive it, check with neighbors
• Wait 24-48 hours (packages sometimes show delivered early)
• Contact us if still missing - we'll work with the carrier to locate or replace

We want you to get your gear. If something goes wrong, we'll make it right.